Returns & Refund Policy

Refund / Return Policy


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us.


Note  : There won't be any cash refund under any circumstances


The customer should let us know within 3 days after receiving the item via phone or email. After that, the customer should post the item(s) within 14 days. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, place the item securely in a package and Tag, then mail your return to the following address:


Petal Freeze Pvt Ltd

Attn: Returns

Contact sales officer to get the delivery address.


Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


Replacing items will be sent back to you free of charge. 


Phone or WhatsApp : +94 76 194 9744

Email :